Terms & Conditions

Last updated: 19/06/2026

These Terms & Conditions apply to all purchases made through the website of Elston London, based in Maasmechelen, Belgium, and reachable via info@elstonlondon.com.

1. Applicability

By placing an order, you agree to these Terms & Conditions, our Returns Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to accurately describe our products and provide up-to-date information. Colours may vary slightly depending on your screen settings. Typographical errors, pricing errors, and inaccuracies may occur; no rights can be derived from such errors.

3. Ordering and Payment

Orders will only be processed once full payment has been received.

Available payment methods, including Visa, Mastercard, American Express, Apple Pay, Shop Pay, and Google Pay, may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

Processing time (dispatch): 1 to 3 business days.

Shipping time after processing: 1 to 7 business days, depending on location.

Orders are shipped directly from our supplier in China; customs duties and import charges may apply.

The stated delivery timeframes are estimates only. Delays caused by high demand, public holidays, or customs procedures do not entitle the customer to cancellation or a refund.

5. Returns and Cancellations

Please refer to our separate Returns Policy for all applicable conditions. Cancellation after an order has been placed is not possible, and a refund or chargeback may not be initiated before the item has been received.

6. Liability

We are not responsible for loss or damage during shipping where tracking confirms that the parcel has been delivered to the address provided by the customer.

Our liability is, in all circumstances, limited to a maximum of the purchase price of the item concerned.

Please ensure that your address details are entered correctly at checkout.

7. Intellectual Property

All content on this website, including text, photographs, logos, and design elements, is the property of Elston London and may not be used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@elstonlondon.com.

We aim to respond within 5 business days.

For complaints regarding sizing, quality, or product condition, please include clear photographs together with a description of the issue.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with Belgian law.

Any disputes shall be submitted to the competent courts of Belgium, unless mandatory law provides otherwise.